July 9, 2009

J
uly 9, 2009. What a case, need visit more than 3 times, actually at least 5 times to solve the human problem I think. This is customer in chase plaza building, they want to using BES with Lotus Domino mail server but with trial first. The problem first can see is, the domino infrastructure is not complete, they still use exchange to send email.

Installation is completed, we test on 2 users, but on address book, service wireless synchronize is not available. The first we try is try to route the names.nsf, but still not solve. So with IBM team try to solve this, the key is Roaming setting must enable on Lotus Domino.

The next problem is when we do enterprise activation, the population email is not working well, if in mail box have 10 mail, in BlackBerry device is 8, conclusion is not same between mailbox and device. And this is just in 1 ( that ) user. Because of this we takes more time to solve, I suggest to solve first on domino, but customer site is BES problem and do not know how, after many times try re-activate the problem is solve.


M Arief Gustianto