Desktop Troubleshooting

D
esktop Troubleshooting

Tips from www.blackberry.com
1. Confirm the handheld-to-computer connection
Confirm that the handheld connects properly to the desktop computer. This step is important for the
troubleshooting steps that are outlined in this section. To verify the connection between the handheld and
the desktop computer, complete the following steps:

1. Confirm the handheld is properly connected to the computer.
2. Close and re-open the BlackBerry Desktop Manager software on your computer.
3. Verify the handheld is detected.
5. Synchronize your handheld and desktop applications
Synchronizing your handheld with your desktop applications will verify that the information is up to date in
each location. To synchronize your handheld and desktop applications, complete the following steps:
1. Connect the handheld to the desktop.
2. Open the desktop manager and double-click the Intellisync icon. The Intellisync window appears.
3. Click Configure PIM. The Handheld Configuration window appears.
4. Select the application check boxes you want to synchronize.
5. Click OK. The Intellisync window appears.
6. Verify the Synchronize PIM option is selected.
7. Click Synchronize Now.
2. Send a test message from your email account
• Send yourself a test message from your email client. If you receive the message in your handheld Inbox,
this verifies your mail server is able to process internal messaging.
3. Send an email message and peer-to-peer message from your handheld
Confirm that you send messages from your handheld to your desktop email account, or to other handheld
users:
1. Send a test email message from your handheld to your desktop email account.
2. Verify the email arrives in your Inbox and on your handheld.
3. Send a peer-to-peer message to another handheld or to your handheld to verify it is sent and received
successfully.
4. Verify your messages are being redirected to your handheld
To verify that your messages are being redirected to your handheld by selecting one of the following options
based on your email redirection method:
• BlackBerry Enterprise Server: Check with your BlackBerry Server administrator to verify the server is
online and operating as expected.
• BlackBerry Desktop Redirector: Confirm the BlackBerry Desktop Redirector software is running on the
computer and it displays a status of Running.
• BlackBerry Internet Service: Contact your service provider to verify the account is provisioned correctly.
5. Run the Application Loader
Running the application loader will allow you to verify that your applications are loaded correctly. To run the
application loader, complete the following steps:
Warning: Back up your handheld data using the Backup and Restore utility before you complete the
following steps.
1. Connect the handheld to the desktop.
2. Open the desktop manager and double-click the Application Loader icon. The Application Loader
appears.
3. Click Next.


M Arief Gustianto