Handheld troubleshooting steps

Problem BlackBerry handheld ? This is some tips from www.blackberry.com,

1. Check the signal strength
Checking the signal strength of your handheld will verify whether or not your handheld has a strong enough
signal to send and receive wireless information. To verify the signal strength of your handheld, complete the
following steps:
1. Turn on your handheld.
2. Click the Options icon. The Options screen appears.
3. Click Status. The Status screen appears.
4. In the Signal field, verify the value is less than 100dBm. A weak signal shows a number higher than
100dBm, such as 111dBm.
Note: For java™-enabled BlackBerry handhelds, verify GPRS, 1X or NXTL network status indicators appear in
the status section of the screen.
2. Reset your handheld
Reset your handheld by completing one of the following steps:
• Press the Alt key + the Shift key + the Backspace key simultaneously
• Insert a paper clip into the reset hole, located beneath the battery cover, to perform a hard reset. On
some handhelds the reset hole is located the back of the handheld.
3. Check Network Settings
Checking the network settings on your handheld will verify that your handheld is properly configured to
send and receive information on the wireless network. To check network settings, complete the following
steps:
For Java-enabled handhelds:
1. On your handheld, click the Options icon. The Options screen appears.
2. Click Network. The Network screen appears.
3. Click Scan for Networks and verify the handheld is running on the correct network.
For C++-enabled handhelds:
1. On your handheld, click the Options icon. The Options screen appears.
2. Click Network Settings. The Network Settings screen appears.
3. In the Radio field, verify the value is set to On.
4. Verify the correct country is displayed for Roaming.
5. Verify the Status is active.
6. Click the track wheel. A menu appears.
7. Click Register Now and verify the handheld registration request is sent.
Contact your service provider if you are unable to register the handheld, unable to connect to the correct
network, or do not have the correct options displayed in Roaming or Status fields.


M Arief Gustianto