Troubleshoot if you can’t received or sent email suddenly

T
roubleshoot if you can’t received or sent email suddenly. There are some reason why suddenly you can not received email like maintenance on BlackBerry Infrastructure, your provisioning card deactivate or your service book is corrupt or many else. You can try some tips to recognize or solving this problem. For sure your signal must be GPRS / EDGE / 3G (Capital letter), if it is not try this :

1. Register on network :

a. On device menu click option.
b. Click Advanced Option.
c. Click Host Routing table.
d. Click Menu > Register now.

2. Hard Reset :

a. Remove battery.
b. Wait for a while.
c. Put battery and reboot.
d. Try point number 1.

3. Log in to your account user BIS like www.indosat.blackberry.com,
depend on your Provider :

a. On menu box click service book.
b. Click send service book.

If all above not solving, maybe something problem with network problem, provisioning problem or your card softblock, you can contact your service provider.


M. Arief Gustianto